How long does it take to manufacture my order?

• We keep stock of our CORE range of racks, rigs, benches, storage solutions and barbells, weights and accessories. If it’s in stock, all Thailand orders received by 12pm (GMT +7) on business days will be dispatched on the same day. If your item is made to order, lead time will depend on the product. Email team@benchfitness.com to get an accurate lead time on made to order items.
  
  
• Orders received after 12pm on business days, Public Holidays and Weekends will be dispatched on the next business day.
  
  

How long does it take to build custom products? 

• This really depends on what the equipment is, small changes and adding logos or custom colours may only take 2-4 weeks where products that require extensive design and testing may take 2-3 months. Our typical lead time is approximately 4 weeks. Contact our team at team@benchfitness.com for more information on custom built products.
   

I want a made to order product but standard lead time is too long. Can I get it sooner?

• If you want to order an item and you need it sooner than the standard quoted lead times. Get in contact with our team at team@benchfitness.com

Can I order an item that’s currently out of stock?

• Yes! Please contact us at team@benchfitness.com

How long does it take to receive my item?

• Shipping times vary depending on your location and order. All Thailand in stock orders received by 12pm (GMT +7) on business days are processed the same day. Orders received after 12pm on business days, public holidays and weekends will be processed the next business day

What local shipping carriers do you use?

• We use Nim Express for shipments where packages are under 50kg, 2.3m long and 295,488 cm3. For larger item shipments, we may use local pickups, our own delivery team, console shipments or 6/10-wheel trucks.
  
  

When my shipment arrives, do I have to unload? 

• If your order has been shipped with Nim Express, the Nim Express driver will unload to ground floor front door only. For console shipments, local pick ups and 6-wheel trucks, the driver is not required to unload your packages. Depending on the driver they may choose to help. Best to ensure you have people on hand to unload your packages.

What if I am not home for delivery?

• The shipping company will contact you before the shipment is delivered. If it’s inconvenient, you can arrange a suitable time for delivery with the shipping company directly. Please note, the shipping company will not wait for you to arrive home. There may be additional costs if the shipping company must return multiple times to deliver your items.
  
  

Can I pick up my order from your factory?

• Yes! We love having people visit our factory. Please be aware that all visitors may be required to lift atlas stones during their visit!!
  

What’s the factory pick up process?

• You can skip the shipping fees with free local pickup at:
  

• 333/33 Moo 2, Mabyangporn 14
  A.Pluakdaeng, T.Mabyangporn
  Rayong,Thailand, 21140
  

• Once your order is processed and ready (time will vary depending on equipment order), our team will be in contact you via email with pick up instructions. Please have your email confirmation ready for when you arrive at our pick up location.
  

Do you ship internationally?

• Yes!! We ship globally using a variety of carriers depending on your order. Contact us at team@benchfitness.com to discuss the best international shipping options for you.

Who pays custom duties and import taxes?

• Depending on the shipping requirement, we can ship orders either door to door, to port or we combine international shipments to one location. Import duties and taxes are the responsibility of the customer. If you need assistance in arranging shipping or investigating shipping costs, contact us at team@benchfitness.com

How long will it take to get my order?

• Shipping times can vary due to many factors including location, port congestion, shipping lane frequency etc. Best to contact us at team@benchfitness.com and we can provide up to date shipping lead times to you.
  

Can I pay with bank deposit?

• Yes! You can pay via bank deposit through our payment gateway or directly transfer to our bank account.
  

Can I pay with PayPal?

• PayPal and Thailand are not the best of friends at the moment, so we do not currently offer payment via PayPal.
  

Do you have a payment plan?

• Yes! We have partnered with Citibank, Bangkok Bank, Krungsri, First Choice, KTC, SCB, TTB and UOB banks. If you have a credit card with one of our partners you can access our payment plan and pay over a 3/4/6 or 10 month period. Just select installment plan and the participating Thai credit card at checkout. We do not currently have a payment plan for international credit cards.
  

Can I pay with cash on delivery?

• Sorry, we do not currently accept COD.

Do you accept cash or cheques?

• Sorry we do not accept either.

What are your payment terms?

• For custom and made to order items, we require 50% deposit and balance payable 5 days before scheduled delivery/installation date.
  
  

Do I have to pay VAT?

• Yes Businesses in Thailand that turnover more than 1.8M THB per year must collect and pay VAT. For international orders, there is no Thai VAT charge.
  
  

Can you provide a tax receipt? 

• Yes. Please email us at team@benchfitness.com along with your order number and company details. All tax receipts are completed and emailed out at the end of each month.
  

What is the BENCH BUILT WARRANTY?

• Details of the BENCH BUILT WARRANY can be found on our warranty page.

What is not covered under warranty?

• Warranty may be voided for any product which has been damaged due to negligence or improper use, alteration, poor maintenance, or storage by the customer. The warranty does not cover general wear and tear or cosmetic damage. Warranty does not cover minor cosmetic marks, knicks or variations that are deemed to be normal part of hand building strength equipment.

What is the warranty for non Bench Fitness Products?

• Non Bench Fitness branded products are covered by the specific companies manufacturer’s warranty. For information on a specific brand or product, please email us at team@benchfitness.com

Can I get a refund?

• Bench Fitness Equipment offers a 14 day return policy on any unused items for store credit. Items returned due to change of mind will be given a store credit only. Refunds, repair or replacement will be given for items that have a manufacturing defect. Refunds, returns or store credit cannot be given for custom built and personalized equipment, discontinued or sale products, special order or non bench branded items.
  

 
How do I return a product?

• We will accept returns on items that are unused within 14 days from date of purchase. You will be responsible for all costs to return the product. If the item is deemed to be faulty, Bench Fitness Equipment will cover all costs of returning, repairing or exchanging the item.

What is the difference between Custom or Personalized?

• Personalized is your choice of everything – your colours, your logos and more. For custom build we’ll work with you to design and hand build your gym equipment from start to finish. Far beyond picking from a standard range of colours or choosing a different pull up bar for your rig, we can make subtle dimension changes to fit your specific needs, get your branding incorporated, or create a full custom fit out for your dream gym.

Do you have a retail store or showroom I can visit?

• Yes! You can visit any of the following locations:
  

• Our Showroom (by appointment only):
  Thai Strength Club
  36/45 Moo 2, Nongprue,
  Bangalmung,Chonburi, Thailand 20150
  
  
• Our Factory & Warehouse (by appointment only):
  333/33 Moo 2 Mabyangporn 14
  A.Pluakdaeng, T.Mabyangporn
  Rayong, Thailand, 21140
  Bench Fitness Showroom
  Siam Country Club Road
  Chonburi, Thailand, 20260

How long have you been in business?

• We have been in business since 2017.

Do I have to assemble the equipment myself?

• Yes. We have designed our equipment to maximize space efficiency and to reduce shipping costs. Some of our smaller items are already assembled. We have an assembly team happy to assist at an additional cost. If you require assistance, please contact team@benchfitness.com

Do I have to install the equipment myself?

• Unless the installation has been prearranged with our team, you will need to install the equipment. Our team is happy to do installment for you at an additional cost, please contact team@benchfitness.com
  

How do I get a custom quote or help in designing my facility?

• We are passionate about helping others create their dream space. Contact team@benchfitness.com and we can step you through our design and quoting process.

Do you sponsor events and competitions?

• Yes, we do! Supporting our strength community is part of our DNA - Community is one of our values!

• Email a proposal outlining your event and what kind of sponsorship you are looking for to team@benchfitness.com
  
  
• Please note, due to the number of requests we get to sponsor events, we unfortunately cannot sponsor them all. That being said, our team will go through your proposal and get back to you.
   

How do I apply to be a sponsored athlete, ambassador or influencer?

• Complete the form on the athlete sponsorship page or email us at team@benchfitness.com