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Glute Ham Roller
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Easy exchanges
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Description
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Specification
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Assembly Instructions
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Warranty
BENCH BUILT Warranty
PART WARRANTY PERIOD Structural and Frame 2 years Bushings/ bearings/pulleys/rods/wheels 2 year Coatings 1 year Olympic and Specialty Barbells 1 year Foam 1 year Timber 1 year Wall balls 1 years Cables 6 months Mechanical components / hardware 3 months Plastic components 3 months Upholstery 3 months GENERAL PRODUCT WARRANTY
PRODUCT WARRANTY PERIOD Kettlebells 2 years Barbell plastic collars 1 year 10-25 kg Bumper Plates 1 year Change Plates 1 year Cast Iron Plates 1 year Rubber Hex Dumbbells 1 year Battle Ropes 6 months Climbing Ropes 6 months Dead Balls 3 months 5 kg Bumper Plates 3 months Foam Plyo Box 3 months Upholstery, 1 year Foam Bands 3 months NON BENCH FITNESS BRANDED PRODUCTS
Non Bench Fitness branded products are covered by the specific companies manufacturers warranty.
WHAT IS NOT COVERED
Warranty may be voided for any product which has been damaged due to negligent or improper use, alteration, maintenance, or storage by the customer. The warranty does not cover general wear and tear or cosmetic damage.
WARRANTY CLAIM PROCESSING
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Contact Team Bench
Please contact Team Bench at team@benchfitness.com with detailed description of the defect, proof of purchase and photos to support your claim.
-
Complete a warranty form
If your claim has been accepted, you will be sent a warranty form which you will need to return completed to team@benchfitness.com
-
Inspection of product
Depending on the product, issue and location, Bench Fitness may replace the item, request item to be returned to Bench Fitness or send a Bench Fitness Representative to your location to inspect the item.
-
Outcome of warranty claim
Once the item has been inspected, Bench Fitness will repair or exchange the product if the warranty claim meets the warranty guidelines.
For more information on our warranty process or warranty information for a specific product please email team@benchfitness.com
-
Contact Team Bench
-
Shipping and Lead Times
SHIPPING AND LEAD TIMES
How long does it take to manufacture my order ?We keep stock of all racks, benches, accesories and lots more. If it is in stock and order recevied by 12pm, we will ship same day. If your item is made to order, made to order lead time depends on the product – lead time for made to order items is detailed on the product page.
How long does it take to build custom products ?This really depends on what the item is, small changes and adding logos or custom colours may only take 1 week where products that require extensive design and testing may take 2-3 months. Our typical leadtime is around 4 weeks. Contact the sales team at team@benchfitness.com for more information on custom built products.
I want to order a made to order item and the standard lead time is to long. Can I get it sooner ?If you want to order an item and you need it sooner that the standard quoted lead times. Get in contact with our team at team@benchfitness.com
I want to order an item but it is out of stock ?For Bench Fitness manufactured items, we check our stock daily and any low stock items we schedule to manufacture. Typically, if an item has gone out of stock, its back in stock within a couple of days. You can contact our sales team at Team@benchfitness.com and they will be able to prioritise your order for you
THAILAND SHIPPINGAll Thailand orders received by 12pm (GMT +7) on business days are processed the same day. Order recevied after 12pm business days, public holidays and weekends will be processed the following day. Shipping times can vary depending on location. Allow 2-4 days for your order to arrive.
What local shipping carriers do you use ?We use Nim Express for shipments where packages are under 50kg, 2.5m and 295,488 ccm. For larger shipments and items, we may use local pickups, console shipments and 6 wheel trucks.
When my shipment arrives, do I have to unload it ?If your order has been shipped with Nim Express, the Nim Express driver will unload to ground floor front door only. For console shipments, local pick ups and 6 wheel trucks, the driver is not required to unload your packages. Depending on the driver they may choose to help. Best to ensure you have people on hand to unload your packages.
What if I am not home for delivery?The shipping company will contact you before the shipment is delivered. If you are not able to be home, you can arrange a suitable time for delivery with the shipping company. Note, the shipping company will not wait for you to arrive home.
Can I pick up my order from your factory ?Yes! We love having people visit our factory. Please be aware that all visitors may be required to lift atlas stones during their visit!!
What is the factory pick up process ?You can skip the shipping fees with free local pickup at 333/33 Moo 2, Mabyangporn 14, A.Pluakdaeng, T.Mabyangporn, Rayong, Thailand, 21140. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 8am - 5pm on Monday to Saturday. Please have your order confirmation email with you when you come.
INTERNATIONAL SHIPPINGDo you ship internationally ?Yes!! we ship globablly using a variety of carriers depending on your order. Due to the current covid climate we are experiencing higher than normal LCL and FCL costs, delayed shipments and port congestion around the world. Contact Jonathon at Jonathon@benchfitness.com to discuss futher on the best international shipping options for your order.
Who pays custom duties and import taxes ?Depending on the shipping requirement, we can ship orders either door to door, to port or we combine international shipments to one location. Import duties and taxes are the responsibility of the customer. If you need assistance in what the costs contact Jonathon at Jonathon@benchfitness.com to discuss futher on the best international shipping options for your order.
How long will it take to get my order?It is very difficult to quote leadtimes at the moment due the covid pandemic and shipping leadtimes, vessel availability is changing daily. Best to contact Jonathon at Jonathon@benchfitness.com
BENCH BUILT Warranty
| PART | WARRANTY PERIOD |
|---|---|
| Structural and Frame | 2 years |
| Bushings/ bearings/pulleys/rods/wheels | 2 year |
| Coatings | 1 year |
| Olympic and Specialty Barbells | 1 year |
| Foam | 1 year |
| Timber | 1 year |
| Wall balls | 1 years |
| Cables | 6 months |
| Mechanical components / hardware | 3 months |
| Plastic components | 3 months |
| Upholstery | 3 months |
GENERAL PRODUCT WARRANTY
| PRODUCT | WARRANTY PERIOD |
|---|---|
| Kettlebells | 2 years |
| Barbell plastic collars | 1 year |
| 10-25 kg Bumper Plates | 1 year |
| Change Plates | 1 year |
| Cast Iron Plates | 1 year |
| Rubber Hex Dumbbells | 1 year |
| Battle Ropes | 6 months |
| Climbing Ropes | 6 months |
| Dead Balls | 3 months |
| 5 kg Bumper Plates | 3 months |
| Foam Plyo Box | 3 months Upholstery, 1 year Foam |
| Bands | 3 months |
NON BENCH FITNESS BRANDED PRODUCTS
Non Bench Fitness branded products are covered by the specific companies manufacturers warranty.
WHAT IS NOT COVERED
Warranty may be voided for any product which has been damaged due to negligent or improper use, alteration, maintenance, or storage by the customer. The warranty does not cover general wear and tear or cosmetic damage.
WARRANTY CLAIM PROCESSING
-
Contact Team Bench
Please contact Team Bench at team@benchfitness.com with detailed description of the defect, proof of purchase and photos to support your claim.
-
Complete a warranty form
If your claim has been accepted, you will be sent a warranty form which you will need to return completed to team@benchfitness.com
-
Inspection of product
Depending on the product, issue and location, Bench Fitness may replace the item, request item to be returned to Bench Fitness or send a Bench Fitness Representative to your location to inspect the item.
-
Outcome of warranty claim
Once the item has been inspected, Bench Fitness will repair or exchange the product if the warranty claim meets the warranty guidelines.
For more information on our warranty process or warranty information for a specific product please email team@benchfitness.com
SHIPPING AND LEAD TIMES
We keep stock of all racks, benches, accesories and lots more. If it is in stock and order recevied by 12pm, we will ship same day. If your item is made to order, made to order lead time depends on the product – lead time for made to order items is detailed on the product page.
This really depends on what the item is, small changes and adding logos or custom colours may only take 1 week where products that require extensive design and testing may take 2-3 months. Our typical leadtime is around 4 weeks. Contact the sales team at team@benchfitness.com for more information on custom built products.
If you want to order an item and you need it sooner that the standard quoted lead times. Get in contact with our team at team@benchfitness.com
For Bench Fitness manufactured items, we check our stock daily and any low stock items we schedule to manufacture. Typically, if an item has gone out of stock, its back in stock within a couple of days. You can contact our sales team at Team@benchfitness.com and they will be able to prioritise your order for you
All Thailand orders received by 12pm (GMT +7) on business days are processed the same day. Order recevied after 12pm business days, public holidays and weekends will be processed the following day. Shipping times can vary depending on location. Allow 2-4 days for your order to arrive.
We use Nim Express for shipments where packages are under 50kg, 2.5m and 295,488 ccm. For larger shipments and items, we may use local pickups, console shipments and 6 wheel trucks.
If your order has been shipped with Nim Express, the Nim Express driver will unload to ground floor front door only. For console shipments, local pick ups and 6 wheel trucks, the driver is not required to unload your packages. Depending on the driver they may choose to help. Best to ensure you have people on hand to unload your packages.
The shipping company will contact you before the shipment is delivered. If you are not able to be home, you can arrange a suitable time for delivery with the shipping company. Note, the shipping company will not wait for you to arrive home.
Yes! We love having people visit our factory. Please be aware that all visitors may be required to lift atlas stones during their visit!!
You can skip the shipping fees with free local pickup at 333/33 Moo 2, Mabyangporn 14, A.Pluakdaeng, T.Mabyangporn, Rayong, Thailand, 21140. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 8am - 5pm on Monday to Saturday. Please have your order confirmation email with you when you come.
Yes!! we ship globablly using a variety of carriers depending on your order. Due to the current covid climate we are experiencing higher than normal LCL and FCL costs, delayed shipments and port congestion around the world. Contact Jonathon at Jonathon@benchfitness.com to discuss futher on the best international shipping options for your order.
Depending on the shipping requirement, we can ship orders either door to door, to port or we combine international shipments to one location. Import duties and taxes are the responsibility of the customer. If you need assistance in what the costs contact Jonathon at Jonathon@benchfitness.com to discuss futher on the best international shipping options for your order.
It is very difficult to quote leadtimes at the moment due the covid pandemic and shipping leadtimes, vessel availability is changing daily. Best to contact Jonathon at Jonathon@benchfitness.com
